Consumers and businesses may agree to resolve disputes in individual arbitration, even in Massachusetts

August 22, 2012 | By DEBORAH LA FETRA

In 2011, the United States Supreme Court held in AT&T Mobility v. Concepcion that states could not invoke “public policy” or “unconscionability” as a reason to invalidate arbitration agreements that contain a class action waiver.  The Federal Arbitration Act demands that arbitration agreements be considered the same as ...