Careers

System Support Technician (Tier 2 Support)

When Applying: Please include a detailed cover letter with your resume (in one PDF), telling us more about yourself outside of your technical expertise

You:  An experienced System Support Technician (Tier 2 Support) with a passion for helping your colleagues troubleshoot technical issues.  You are determined to master our technology and software and elevate your colleagues’ ability to use them efficiently and effectively.  You are customer-focused and thrive on getting to the best possible outcome for your colleagues.

Them: Bureaucrats, city councils, mayors, governors, and federal agencies stripping Americans of their rights every day. There’s a lot of government overreach out there, and it’s backed by seemingly endless resources. But fortunately, like all lumbering giants, abusive government is most vulnerable when countered by individuals who act strategically and nimbly, take calculated risks, have each other’s backs, and are confident in, and passionate for, the cause—the very sort of swashbucklers we employ in spades here at PLF.

Us: We fight back. Pacific Legal Foundation is the nation’s first and most successful public interest law firm dedicated to vindicating individual liberty. PLF has an unmatched record in the United States Supreme Court, with 14 victories out of 16 cases litigated at the Court. We also have more than a hundred active cases across the nation.

We are a next-generation public interest law firm. What does “next-generation” mean for a legal nonprofit? It means we aren’t interested in doing the same thing as everyone else. We aspire to be the best player in a constantly changing game.

Here’s what you get to do in this role:

You will work with every department in the foundation to support the latest software and technologies.

Getting down to brass tacks, your specific job duties likely will include:

• Provide technical support to PLF staff.
• Upgrading computer hardware and software.
• Performing daily, weekly, monthly, and quarterly reviews of the Help Desk ticketing system (Freshdesk).
• Setup devices for new employees.
• Manage our asset management system (Salesforce)
• Providing escalation support for our support ticket system.

This role is ideal for someone with:

• Three (3) to five (5) years of Helpdesk/Support experience.
• CompTIA+ Certification (Exams: 220-1101 and 220-1102)
• Strong customer service mentality
• You will report directly to the IT Director and will work closely with the Support Team.
• Travel will be required.
• Experience Office 365 (Outlook, Teams, Word, OneDrive), RingCentral, Zoom, Adobe Creative Suite, Salesforce and Asana is a plus—but not required.
• Enthusiastic to master the intricacies of various software platforms.
• An attention to detail is critical.

Finally, you must understand and support the organization’s mission and vision for individual liberty.

GENERAL INFORMATION

Pacific Legal Foundation identifies and litigates important legal issues to set landmark precedents that will benefit Americans nationwide. Using strategic and principled litigation, communications, and research, we battle for freedom in the nation’s courts and the court of public opinion.

As a national nonprofit organization, PLF has brick-and-mortar offices in Sacramento, California; Arlington, Virginia; and Palm Beach Gardens, Florida, although approximately half of the staff work from home offices across the country.