Careers

Donor Stewardship Coordinator

You: A confident self-starter with excellent interpersonal communication skills who will be a critical link between our supporters and the fundraising team. Your role is to provide our donors with a “wow” experience to help steward and strengthen donor relationships.

Them: Bureaucrats, city councils, mayors, governors, and federal agencies stripping Americans of their rights every day. There’s a lot of government overreach out there, and it’s backed by seemingly endless resources. But fortunately, like all lumbering giants, abusive government is most vulnerable when countered by individuals who act strategically and nimbly, take calculated risks, have each other’s backs, and are confident in and passionate for the cause—the very sort of swashbucklers we employ in spades here at PLF.

Us: We fight back. Pacific Legal Foundation is the nation’s first and most successful public interest law firm dedicated to vindicating individual liberty. PLF has an unmatched record in the United States Supreme Court, with 12 victories out of 14 cases heard by the Court. We also have more than a hundred active cases across the nation, and a growing number of legislative and administrative policy wins.

We are a next-generation public interest law firm. What does “next generation” mean for a legal nonprofit? It means we aren’t interested in doing the same thing as everyone else. We aspire to be the best player in a constantly changing game.

Here’s what you get to do in this role:

Not saying thanks could be the #1 reason why donors stop giving. In this role, you’ll develop and implement a comprehensive process to acknowledge and steward PLF’s contributors in order to strengthen donor retention and generate increased support for PLF.

For many supporters you will be the first person they speak with at PLF. You will be answering their questions, resolving their donation issues, and thanking them for their support.

Your commitment to donor stewardship will help lay the foundation for a supporter’s long-term relationship with PLF.

Getting down to brass tacks, your specific job duties will likely include:

• Donation and Stewardship Management – Develop and implement a comprehensive process for acknowledgment and stewardship of contributions, ensuring a top-notch donor experience while adhering to the highest standards of accuracy and timeliness. This includes coordinating with Development staff on follow-up and personalization opportunities.
• Customer Service Management – Develop and manage a process for handling donor inquiries, issues, and stewardship in accordance with the highest levels of customer service. Inspire a donor-first culture within Development and across the organization, ensuring that PLF consistently delivers a “wow” experience to donors.
• Prospect Research & Segmentation Management – Oversee the strategic use of prospect research, analytics data, and segmentation to maximize donor retention and upgrades.
• Donor Record Management – Maintain accurate, updated donor records in our Development database. Continually review and recommend improvements to PLF’s processes to ensure the optimal use of data to provide outstanding cultivation and stewardship to donors.

This role is ideal for someone who wants to jump start or build on their skill set for a long-term career in fundraising. We are looking for someone to grow with PLF over time. Attention to detail, organizational skills, and unshakeable commitment to accuracy in data maintenance are musts. We’ll also be looking for someone who is a problem solver with the proven ability to build an easy rapport and interact well with others at all levels, both externally and internally. Passion for the ideas of freedom and individual liberty will be crucial in communicating with PLF supporters.

GENERAL INFORMATION

Pacific Legal Foundation identifies and litigates important legal issues to set landmark precedents that will benefit Americans nationwide. Using strategic and principled litigation, communications, and research, we battle for freedom in the nation’s courts and the court of public opinion.

As a national nonprofit organization, PLF has brick-and-mortar offices in Sacramento, CA; Arlington, VA; and Palm Beach Gardens, FL, though approximately half of the staff work from home across the country. Due to the sensitive nature of this position, we prefer this position work out of the Arlington, VA, office.

TO APPLY:

For this role we will only be considering individuals who have been accepted to the Koch Associate Program through the Charles Koch Institute for the 2021 – 2022 year.  If you think you might be a good fit, please apply through the Koch Associate Portal and note in your application your interest in this role.

This is a full-time, permanent position. PLF is committed to recruiting and retaining the highest-quality talent available nationwide, and we offer a total compensation package that includes a competitive salary, medical and dental insurance, and employer-paid retirement savings. We take work-life balance seriously through our generous paid leave and flextime policies. We have a flexible, collaborative, positive, and collegial work environment. We take pride in investing in your future and encourage internal advancement. PLF is the place for someone principled, tenacious, and determined to succeed in positively shaping the future of our country and restoring real limits on government power. Join us.